Privacy Policy

At (company name) ("(website name)"), we are dedicated to safeguarding and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and process information that identifies you or is associated with you ("Personal Information") in connection with your interactions with us.

This Policy also details procedures for securing, storing, and using Personal Information, as well as providing methods for accessing and updating your Personal Information and making certain choices about its use by us. We will not utilize or disclose your Personal Information to anyone except as outlined in this Policy.

Please review this Policy carefully to understand our perspectives and practices regarding your Personal Information and how we will handle it.

Personal Information Collection

When you access our website, we collect the following Personal Information directly from you:

  • Telephone number
  • Email address
  • Any other Personal Information provided by you while accessing our website.

Additionally, we may receive your Personal Information indirectly when you access our website, including:

  • IP address(es)
  • Information about your device

When you use our services, we directly collect the following Personal Information from you:

  • KYC details such as Aadhar card, voter ID card, passport number, driving license, and other Personal Information collected from you when availing (website name) cards.

Similarly, we may receive your Personal Information indirectly when you use our services, such as:

  • When you log in to our services using single sign-on services, we collect the Personal Information shared with such a single sign-on service for authentication purposes, including your name and email address.
  • When you download and/or use the services, we automatically collect information about the type of device you use and the operating system version.

Utilization of Personal Information

  • Signing in and Authentication:

We may use Personal Information obtained through single sign-on services to authenticate your identity and facilitate signing in to our services.

  • Analysis by Third Parties:

Personal Information may be shared with third parties for analysis to enhance our products and services. We ensure that third parties treat your information securely and lawfully.

  • Promotional Emails or Messages:

Periodic promotional emails or messages may be sent based on the email address and phone number provided by you. Subscription preferences can be modified at any time.

  • Customer Service:

Personal Information may be used to resolve disputes, ensure safety, measure consumer interest, and detect and prevent errors, fraud, and criminal activity.

  • Troubleshooting:

Your IP address may be used to diagnose server issues and administer the website.

  • Obligations:

Personal Information may be collected to fulfill obligations arising from agreements between you or your employer and us, such as evaluating service usage.

  • Notification:

Personal Information may be collected to notify you about service changes and address complaints or issues.

  • Prevention of Illegal Activities:

Personal Information may be collected to prevent, detect, and investigate illegal activities, breaches, and security threats. Any breaches will be promptly notified in accordance with the law.

  • Customization:

Your Personal Information may be used to customize the website according to your interests.

Cookies

You can explore our website without providing your name, address, or personal details. However, certain web pages may track specific Personal Information based on your behavior on our website. This information may include the URL you came from and the URL you navigate to next, your browser information, and your IP address. We may utilize data collection devices such as "Cookies'' on our website and services to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Some features may only be available through the use of a Cookie. You have the option to disable our cookies at any time through your browser settings, but disabling cookies may impact certain features on the website or services.

The cookies we use can be categorized as:

  • Essential Cookies: These enable core functionality such as security and accessibility. You cannot opt-out of these cookies, but you can disable them in your browser settings.
  • Analytics, Customization, and Advertising Cookies: These cookies help us improve our website by collecting and reporting information on your usage. They do not directly identify individuals.

When you visit the website, a Cookie banner will provide additional information about cookies and options to opt out of non-essential cookies as required by applicable laws. You can learn more about cookies and our Cookie Policy here.

Third-Party Websites

When using our website, you may encounter links to third-party websites operated and controlled by entities we do not oversee. You access these websites at your own risk. Links to third-party websites are provided for convenience only and do not imply endorsement by us. Clicking on these links may allow third parties to collect Personal Information about you. We do not control third-party cookies or the contents of third-party websites, including their privacy practices. Before submitting any Personal Information to third parties, we encourage you to read their privacy statements to understand how they handle your information.

Children's Personal Information

Our website and services are not intended for children under the age of 18, and we do not knowingly collect Personal Information from individuals under this age. If you are under 18 years old, please refrain from using our website or providing any information through its features. If we discover that we have inadvertently collected Personal Information from a child under 18, we will promptly delete it. If you believe we may have collected information from a child under 18, please contact us at (mention email).

Storage of Your Personal Information

Your Personal Information may be stored and processed in India or any other country where (website name) or its affiliates maintain facilities. We ensure that any recipient of your Personal Information provides a level of protection at least equivalent to that required by applicable data protection laws. We may transfer information, including Personal Information, to affiliated entities or third parties across borders, subject to the data protection laws of each country.

Disclosure of Personal Information

We may disclose your Personal Information to third parties in the following circumstances:

  • Sale or Transfer of Business:

If we sell or transfer our business or assets, your Personal Information may be disclosed to the buyer or recipient. The buyer or recipient will be informed of their privacy obligations under this Policy and applicable laws and will be required to maintain similar privacy standards. You will be notified via email or a prominent notice on our website of any change in ownership or use of your Personal Information, along with any choices you may have regarding it. We ensure that the transferee commits to privacy measures similar to those outlined in this Policy.

  • Third-Party Service Providers:

We share Personal Information with third-party service providers who host and maintain our website(s), applications, backup, storage, payment processing, analytics, marketing, promotions, and other services in compliance with applicable laws. These providers may access or process your Personal Information to provide these services to us.

  • Legal Obligations:

We may disclose Personal Information in response to subpoenas, court orders, legal duties, requests from law enforcement, government authorities, regulators, or as required by applicable laws. This includes investigations into suspected or actual prohibited activities, such as fraud or illegal transactions, to prevent threats to physical safety, or to prevent financial loss to any party involved.

Data Retention

We retain Personal Information collected for ongoing legitimate business purposes. If there's no ongoing need for retention, we anonymize or securely store your Personal Information until deletion is possible. Personal Information forming part of customer data will be retained according to the terms of the agreement between us and the customer.

User Rights

As a user, you have the following rights:

  • Access and Correction: You can request access to and correction of your Personal Information held by us.
  • Withdrawal of Consent: If we have collected and processed your Personal Information with your consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing prior to withdrawal.
  • Complaints: You have the right to lodge a complaint with a data protection authority about our collection and use of your Personal Information.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time.

We aim to respond to all legitimate requests within one month, but it may take longer if your request is complex. We may need to verify your identity before fulfilling your request.

Security Measures

We take security seriously and employ various measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our practices, physical security measures, and restricting access to authorized personnel only.

We use industry-standard security practices such as encryption, firewalls, and SSL for data protection. Additionally, we conduct regular testing and evaluation of our security measures to ensure effectiveness. (website name) is PCI-DSS and ISO 27001 certified, further demonstrating our commitment to security.

Policy Updates

This Policy supersedes all prior disclosures regarding our information practices. We retain the right to modify this Policy, and any future changes will be posted on this page. Material changes or updates to our information practices will be communicated by posting the revised Policy on our website. All updates will take effect immediately upon posting.

Contact Information

For any questions, comments, or requests regarding this Policy, please contact our Grievance Officer at (mention email).

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